Terms of Use

Welcome to the Penpoint Graphics, Inc. Website. We provide our website as a convenient service to all of our customers and clients. Please review the following basic rules which constitute our "Terms of Use," which govern your use of our website. By using our website and/or placing an order for products and/or services from Penpoint Graphics, Inc., you agree to be bound by the terms and conditions set forth below, and our Privacy Policy and all disclaimers or other terms and conditions that appear elsewhere on our Website and Invoices (collectively the "Agreement"). Your use of our Website constitutes your agreement to follow and be bound by the Agreement. If you do not agree to be bound by the Agreement, please do not use our Website. Although you may "bookmark" a particular portion of our Website and thereby bypass the Agreement, your use of (or clicking onto) any portion or page of our Website still binds you to the Agreement. Since we may revise the Agreement at any time, we recommend that you visit these pages periodically to review the Agreement.

Terms of Sale

Full Payment is due upon placing the order; any balance is due immediately upon completion (and prior to shipping), and should include all costs including shipping and handling, and any applicable sales tax. No work will proceed until we are in possession of a signed Estimate/Invoice and your deposit, if needed. A signed Invoice serves as a work order: THIS IS REQUIRED TO PRODUCE YOUR ORDER, especially for large jobs.

Deposits

All deposits are to be paid in advance and must be paid in full upon completion.

General Information

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become the property of Penpoint Graphics, Inc. unless pre-arrangements are made. Acceptable applications for Mac & PC include (but are not limited to) these versions of: QuarkXPress 6.50, Adobe Illustrator CS3, Adobe InDesign CS3, Adobe Photoshop CS3 and Adobe PDF 8. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK when necessary to achieve a larger color gamut. Any desired proofs will be e-mailed or shipped out within 24 hours of receipt of files and order form, and after design time. Quoted prices do not include any shipping, handling or sales taxes (if applicable).

• Preferred file type is Adobe PDF. All Booklets must be uploaded in single file PDF.
• All fonts must be outlined or embedded. Any missing fonts will delay the completion of your order.
• All booklets and portfolios must be ready to print and with corrections made in advance. Studio time is 80 cents per min after the first 5 minutes.
• Images must be flattened with CMYK or RGB when necessary in TIFF or EPS format.
• Final approval will only be accepted verbally or in written format.
• Turnaround time begins after receipt of final proof approval.
• Prices subject to change without notice.
• All jobs require payment in full upon acceptance of order, unless job order requires a deposit.
• All requested deposits require payment upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

Penpoint Graphics, Inc. is not responsible for any and all errors in the customer's printing job once they select the "Online Proof Approval" check box.

Penpoint Graphics, Inc. can re-quote a job at any time.

Customer Responsibilities

Customers are 100% responsible for the accuracy of your layouts and are encouraged to proof each job carefully.

It is the customer's responsibility to maintain a copy of the original file. Penpoint Graphics, Inc. is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished final output. Until digital input can be evaluated by Penpoint Graphics, Inc., no claims or promises about our ability to work with jobs submitted in digital format, and no liability is applicable to problems that may arise.

Disk Submissions

If you would like to send us your job on a disc, visit our contact page for our mailing address. We can read types of removable media, such as CDs, Memory Sticks and Portable Hard-Drives. Filling out our Online Order Form is easy just provide us with the details of your project and we’ll contact you within 24 hours to confirm your order. Besides using regular postal mail, you can stop by our store and drop off your files too!

Electronic Submission

Electronic submissions are accepted directly from our site and also by email, through an ftp site, or in person. For instructions on how to upload files to our ftp site, click here.

Order Cancellation Policy

Cancellations are accepted in writing up until production of your order has started. Production starts when time and material is used. Cancellations after the start of production may result in you incurring any charges for labor and materials up to the point when we received your written notification. If the job is already printed by this time, you are liable for the full cost.

Online Orders

All orders made online at Penpoint Graphics, Inc, are a preorder serviced for pick up unless specifically asked to be shipped where shipping and handling fees must be received before we will send your order. Or unless, order include installation, where delivery is included.

Turnaround Times

Orders placed between 6 pm PST and 9 am PST on any business day will begin production the following business day, not the day of. This is true for file pre-flighting, proofs, corrections and printing production. Orders placed on Saturday or Sunday will be processed on Monday.

Orders that are requested to be produced before the normal 3-4 business day may be charged a RUSH ORDER charge OF NO LESS THAN $75.00+ and will be added to your final invoice (if a RUSH is requested). This pricing will be determined by Penpoint Graphics, Inc. management at time of request and shall be determined by the number of orders that are ahead of it in the print schedule. RUSH ORDER requests jeopardize the quoted turnaround time for our other clientele, thereby jeopardizing our consistency in maintaining correct processing times; because of this, your rush order request may necessitate the need for overtime or weekend and after hours work by our employees to fulfill your request. In an effort to eliminate this charge, please allow plenty of time for production and order your materials before you run out of time. It is not uncommon for rush order pricing to add fees of double the original cost.

Although Penpoint Graphics. Inc. makes every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. Penpoint Graphics, Inc. will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE.

Other Fees

Jobs may be subject to other fees as follows:

• $20.00 - Ink Jet Proofs (per 8.5" X 11", per side).
• $135.00 - 2 Proof prints on Fine Arts Paper or Canvas
• $125.00/hour - Graphic Design and Approved Artwork Alterations; 1/2 hour minimum.
• $25.00 - Re-RIP of any file.
• $15.00 - Handling fee for all jobs
• $25.00 – Cut Fee per booklet.
• $20.00 – Color Correction Service an hour.
• $0.80/min – Studio Time after first 5 minutes.
• $1.00-$3.00 – Test Laser Print
• $65.00/hour and $1.00/min – Installation and Removal Service
• $75.00+ - Rush Orders per job.

Other fees may be incurred in special circumstances.

Rush Orders

The full and total amount of the invoice on all rush orders and/or specialty orders must be paid in full at time of request before production can be implemented, including orders that become a rush order after it has been initially quoted. This means that the files must be received and all proofs approved in time to allow the stated production schedule to be implemented. Rush order schedules start when all files and proofs have been received and approved, and full payment of your invoice has been received.

Proofs

Penpoint Graphics, Inc. will submit prepress proofs to the customer for review, ONLY upon request- either an electronic proof or hard copy proof. Customer corrections are to be returned to us marked "OK to print" via email or communicated by telephone to us, and must be verbally confirmed. Until the final proof with proper corrections are received and approved, no additional work will be performed on the project.

Penpoint Graphics, Inc. is not responsible for undetected production errors after a master set is received, approved, and sent to press. A master set is a final approved proof.

Color Proof Accuracy

Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses.

Quotations

A Custom quotation not accepted within 15 days may be changed. Prices on standard products on this website are subject to change at any time. Paper, prints and supplies pricing will be adjusted periodically based on prevailing market fluctuations that affect cost.

Accuracy of Specifications

Quotations are based on the accuracy of the specifications provided when you submit your files and information to us. Penpoint Graphics, Inc. can re-quote a job at the time of file submission if the files, or other input materials do not conform to the original information on which the quote was based.

Preparatory Material

All files provided electronically or on disc, will NOT be returned to you upon completion of the printed project. We do not retain any files on behalf of our customers. Please be sure to keep files and job number in a safe place if you expect to reprint the job in the future. 'CLIENT' is solely responsible for maintaining files - please request and keep copies of any file we produce for you.

All material we create in producing your printed products are the exclusive property of Penpoint Graphics, Inc. and will not be sold, we reserve the right to distribute free samples of work that we’ve made on your behalf.

Storage

Penpoint Graphics, Inc. retains intermediate materials until the project has been printed and accepted by the customer. Penpoint Graphics, Inc. is not responsible for any loss or damage to stored matter beyond what is recoverable by Penpoint Graphics, Inc.'s fire and extended insurance policy.

Delays or Missed Deadlines

Penpoint Graphics, Inc. is not responsible for delays caused by fire, water, strikes, theft, vandalism, war, riot, civil disorder, accidents, action of government or civil authority, acts of God and other causes beyond our control. We also assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed, although we rarely miss a due date. An order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, strikes, illnesses, etc.

Alterations/Corrections

Any additional translating, editing or programming needed on customer-supplied files can be completed by the customer or Penpoint Graphics, Inc. will make the corrections at the rate of $125/hour with 30 minutes minimum. Penpoint Graphics, Inc. will preflight all digital files received from the customer to determine if they are print ready. If corrections are needed, we will contact you immediately and give you the option of making the changes and sending us new files or having us make the changes for you.

Color Variations from the Proof

Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is expected. When variations of this kind occur, it will be considered acceptable performance. Penpoint Graphics, Inc. prints every project in keeping with "pleasing color" standards for the printing industry. Penpoint Graphics, Inc. makes no guarantee that the color you see on your computer monitor or your color printer will approximate your finished piece printed via the CMYK or RGB process. Wide variation in color spaces, technologies and calibrations of different monitors and printers may preclude an exact match.

Sales Tax

All print jobs and Penpoint Graphics, Inc services are subject to sales tax if applicable.

Links to Third Party Sites

Any links on the Penpoint Graphics website to third party sites are not under the control of Penpoint Graphics, Inc. We are not responsible for the contents or any linked site, any link contained in a linked site or any changes or updates to such sites.

Shipping

Penpoint Graphics, Inc. is not responsible for any shipping costs and/or any delays in delivery due to shipping/receiving of your ordered product(s). Shipping costs MUST be paid in advance and are completely Non-Refundable. Additional costs may be applied to your invoice when applicable to deliver your order to a desired shipping point. Please be sure to allow plenty of time for producing and delivery in order to meet any impending deadline that you may have. Penpoint Graphics, Inc. is a printing and design facility, and not a shipping company.

Delivery and Pick-Ups

We also do local deliveries and pick-ups within a 2 mile radius of our business location, upon request.

Shipping & Postal Delivery Times and Errors in Mailing

All delivery dates are estimates. Penpoint Graphics, Inc. is not responsible for delays caused by the U.S. Post Office. Penpoint Graphics, Inc. has no control over the U.S. Postal Service, United Parcel Service, Federal Express (FEDEX) or any other common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered. In no event shall Penpoint Graphics, Inc. be liable for USPS performance failures or delivery delays.

Copyright Infringement

The customer warrants that the subject matter to be printed or reprinted is not copyrighted by a third party. Customers also warrant that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or their personal or economic rights. Your use of this site, your placement of an order, and/or your submittal of any purchase order with Penpoint Graphics indicates your acceptance of these terms and conditions.

Errors, Corrections and Changes on our Website

Occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right (and we will use commercially reasonable efforts) to correct any errors, inaccuracies or omissions. Additionally, we reserve the right to change or update information at any time without prior notice.

Rights to Promotion

Penpoint Graphics, Inc. reserves the right to use any items produced, either printing, or graphic design file for displays, catalogs, flyers, website, or advertisement and other promotional uses, unless indicated on purchase order Invoice or in writing.

Expiration

Any project that has been awaiting clients authorization to proceed which has lasted 6 months or longer shall be considered closed and non refundable after 181 days. Order shall be considered expired and no refund or credit shall be considered.

Complaints

All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defect (as determined by Penpoint Graphics, Inc.), we will reprint your job at no charge.

Lost & Found

Many times, we find items in our studio that have been left behind or forgotten. We’ll try our best to find out the rightful owner of that particular missing item. If you think you have lost something, give us a call.

Right of Refusal

Penpoint Graphics, Inc. reserves the right to refuse service or products to any person or organization.

We do not offer any warranties.